FoxStore Frequently Asked Questions:

Payment Options

FoxStore accepts credit card payments made with a valid Visa, MasterCard or American Express. We also accept payments made with Google Checkout.

Forgot my Password

Your login is the email address you entered when you registered at FoxStore. Click here if you have forgotten your password and would like to retrieve it.

Order Issues

If you have any problems with your order from FoxStore, please fill out the Contact Form and we’ll be happy to assist you. All claims must be returned for a refund or exchange within 30 days of the date of purchase. You will need a Return Authorization number to return items purchased from FoxStore. If you purchased a product from a retailer and there is a problem, please return the item to the retailer. If you were told to contact the manufacturer, then please email foxdrop@4icc.com or call 1-888-223-2FOX.

Incorrect Order

If you received an item that you did not order, please fill out the Contact Form and we will be happy to assist you.

Shipping Carrier

FoxStore ships through UPS. We currently offer UPS Ground or 2^nd Day Air methods of delivery. Please note that all orders to Alaska and Hawaii must select the 2^nd Day Air method for delivery.

Delivery Time Information

Your order is processed as soon as you submit the order. In general, we will ship packages out the same day if we receive your order by 2:00pm Eastern Standard Time. UPS Ground Service usually takes 5-7 business days for delivery and 2 days if you selected the 2^nd Day Air method of shipment.

Where We Can Ship Orders

FoxStore ships to any of the 48 lower states, Hawaii and Alaska. We cannot ship any orders to a Post Office Box or overseas. For more information on purchasing FOX movies in other countries, please visit http://www.foxinternational.com

Tracking your order

You will receive a ship confirmation email with a UPS tracking number after your shipment has left our warehouse. Please enter this number at http://www.ups.com to see when you can expect delivery.

New and Upcoming Release Information

For more information on new and upcoming DVD or VHS releases, please email foxdrop@4icc.com or call 1-888-223-2FOX. You can always pre-order movies in advance at http://www.foxstore.com. All pre-ordered items will be billed and shipped on their respective street dates.

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